What We Do...

Keely, John & Associates specializes in turning bad debt into profit. We are set up to not just meet, but to exceed the needs of the business, commercial, retail, and medical communities. Our combination of the latest in computer technology and experienced management enables us to provide you with effective results at a reasonable price. Rest assured that you will always be able to speak with your assigned account representative at any time. We guarantee our customer service!

Here's why should you consider doing business with us:

Many companies have chosen us to collect for them
we provide telephone collections with a veteran staff,
we assure you maximum results - nobody tries harder,
we design and provide full reports on your accounts
and we offer easy electronic transfer of your accounts.

Choosing the right commercial collection agency for your company is an important decision. The agency and their representation of your company can often affect your bottom line. Keely, John & Associates, with over 10 year's experience in this field offers the most diverse set of collection programs available and gives your leverage no other agency can.

Many bigger collections companies and firms will assign you an account and then you may never talk to the person who you trusted to intitiate proceedings with. You may never talk to the same person twice.. At Keely, John & Associates we pride ourselves in Professional Customer Relations. You are not just assigned an account but an actuall representative who will contact you and keep you updated on your money. We have learned through experience that our personal service to you will ensure longevity in our buisness.

TEN QUICK TIPS FOR SUCCESSFUL COLLECTION

1. PREPARE: Review the paperwork on the debtor before making the call. Know the history of the account, credit record, the promises kept/broken. Have all records in front of you, ready for reference.

2. ATTITUDE: Adopt a straight, professional business-like attitude. You have a contract, you delivered the goods, money is owed, and you have a right to expect payment. Never let it become personal. Don't yell or raise your voice; and NEVER swear. Don't threaten; legal action is your recourse.

3. CONTACT: Make sure you're talking to the right person. Don't let the individual brush you off with "You'll have to talk to the bookkeeper." Identify the person who will pay the bill. If you can't get through after several calls, tell the secretary that you know your calls are being screened.

4. CONTROL: Control the conversation. Keep it focused on the debt and on the repayment schedule. Don't let the customer sidetrack you with personal history, excuses, etc. Remember, the object of your call is to collect money, or get a commitment, not to become buddies with the customer or win arguments.

5. FLEXIBLE: Be ready to adjust to the situation. Think about the kind of customer you're dealing with and adapt to meet the circumstances. Be prepared to accept a reasonable payment schedule.

6. NOTES: Keep detailed, accurate notes of every contact with the customer. Probe for further information on the customer. Notes of these contacts will help you in subsequent phone calls, and may be invaluable in litigation. Good notes will also help in further credit decisions, or in cases where skip tracing may be needed.

7. PRODUCTIVE: Keep contact brief and to the point. This is a business call, not a social one. View your efforts on a ratio of time expended to results achieved. Long conversations probably mean the customer is stalling you, or trapping you in the buddy syndrome.

8. PRECISE: Never leave a contact open ended, such as "We'll talk next week," or "I'll send what I can." Every contact should result in a commitment to payment, of a specific amount, by a specific date, even the check number the customer is using to pay the pledge.

9. TIME: The longer an account is held, the less that will be recovered. If payment or a payout is not arranged within 90 days, place the claim with a collection agency or start legal proceedings.

10. PLACEMENT: Use a collection agency preferably Keely, John & Associates. This will insure that you're dealing with ethical professionals who are fully bonded to guarantee your remittance.